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From the moment I walked into Kaye and Dereks shop I was filled with confidence that my years long search for a new chimney would finally be over. Kaye's smile when I explained how the cat had knocked the lamp over and my exasperation at trying to find a new chimney immediately set me at ease. Nothing was too much trouble as she and Derek set about calling all their contacts abroad. Kaye asked me to leave the lamp with them and Derek would give it a bit of a cleanup as well. Oh, and what about a new shade to go with it. Kaye suggested pink, and my initial react was YUK !! How wrong was I. The touch ups that Derek performed was nothing short of amazing and with the new chimney and PINK shade, I now have the most beautiful piece of history. Which I must say, I now know more about because of Kaye and Derek's incredible knowledge. I would not hesitate to recommend Bristol and Bath.